FAQs
1. How long does shipping take?
We offer fast standard shipping, which takes 4–6 business days. Delivery times may vary slightly based on your location and logistics partner.
2. What is the order processing time?
All orders are processed within 1–2 business days before shipping. A confirmation email with tracking details will be sent once your order is dispatched.
3. Can I cancel my order after placing it?
Yes, orders can be canceled within 24 hours of purchase. Please contact us as soon as possible. Once processing begins, cancellations are no longer possible.
4. Do you offer refunds?
Yes, refunds are offered under the following conditions:
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The item is defective, damaged, or incorrect
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It must be in its original packaging
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You must request a refund within 2 days (48 hours) of receiving the item
Refunds are not applicable for issues arising from misuse or normal wear and tear.
5. How do I request a refund?
Email our support team at mail.kashmir@luxerylive.store with your order number, a brief explanation, and clear photos (if applicable). We'll assist you with the return process.
6. Do you offer exchanges?
We currently do not offer direct exchanges. If you've received a defective or wrong item, reach out within 48 hours of delivery, and we’ll help you resolve the issue.
7. What if my order is delayed?
If your order hasn’t arrived within the 4–6 business day window, please wait an additional day or two due to possible courier delays. Still need help? Contact us and we'll assist you promptly.
8. How can I track my order?
You’ll receive a tracking number by email once your order has shipped. You can track your shipment’s progress directly through the courier’s website.
9. What should I do if I receive a damaged item?
Please contact us within 48 hours of delivery with clear photos of the damaged product. We’ll review your case and offer a suitable resolution.
10. How do I contact customer support?
For any assistance, reach out to us via email at mail.kashmir@gmail.com or visit our Contact Us page.