FAQs
Frequently Asked Questions (FAQs)
1. How long does shipping take?
We offer standard shipping, which takes 12-17 business days. Shipping times may vary depending on your location and potential carrier delays.
2. What is the order processing time?
All orders are processed within 3 business days before they are shipped. You will receive a confirmation email once your order is on its way.
3. Can I cancel my order after placing it?
We accept order cancellations within 24 hours of purchase. If you need to cancel, please contact us immediately. Once processing begins, orders cannot be canceled.
4. Do you offer refunds?
Yes, we offer refunds under the following conditions:
- The item must be defective or damaged and in its original packaging
- You must request a refund within 7 days of receiving the product.
- Refunds are not available for items damaged due to misuse or normal wear and tear.
5. How do I request a refund?
To request a refund, contact our support team at mail.kashmir@luxerylive.store with your order number and reason for the return. We will guide you through the process.
6. Do you offer exchanges?
We currently do not offer exchanges. If you received a defective or incorrect item, please contact us, and we’ll assist you.
7. What if my order is delayed?
If your order hasn’t arrived within the estimated 12-17 days, please allow additional time due to potential shipping carrier delays. If your package is significantly delayed, contact us for assistance.
8. How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use this to monitor your package's progress.
9. What should I do if I receive a damaged item?
If you receive a damaged item, contact us within 48 hours of delivery with clear photos, and we’ll work with you to resolve the issue.
10. How do I contact customer support?
For any questions or assistance, reach out to us at mail.kashmir@gmail.com or visit our Contact Us page.